Alain Business Center ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management (CRM) services, including our integrations with Meta platforms (Facebook, Instagram, WhatsApp Business), and our website.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
2.1 Information You Provide
Contact Information: Name, email address, phone number, postal address
Business Information: Company name, business type, service requirements
Communication Data: Messages, inquiries, and other communications sent through our platforms
Documentation: Documents, identification, and other files you upload
Account Information: Username, password, and account preferences
2.2 Information from Meta Platforms (Facebook, Instagram, WhatsApp)
When you interact with us through Meta platforms, we may receive:
WhatsApp Messages: Messages, media files, and metadata from WhatsApp Business conversations
Instagram Messages: Direct messages and interactions from Instagram
Facebook Lead Ads: Lead information submitted through Facebook Lead Ads forms
Profile Information: Public profile information available through Meta's APIs
Message Status: Delivery, read, and sent status of messages
Note: We only collect information that you explicitly provide or that is necessary for providing our services. We comply with Meta's Data Use Policy and Terms of Service.
2.3 Automatically Collected Information
Usage Data: How you interact with our services, pages visited, features used
Device Information: IP address, browser type, device type, operating system
Log Data: Server logs, error logs, and diagnostic information
Cookies and Tracking: Cookies, web beacons, and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To provide, maintain, and improve our CRM and business services
Communication: To respond to your inquiries, send service updates, and communicate about your account
Customer Support: To provide customer support and technical assistance
Business Operations: To process transactions, manage accounts, and fulfill service requests
Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
Analytics: To analyze usage patterns, improve services, and develop new features
Marketing: To send promotional communications (with your consent, where required)
AI Processing: To power AI-driven features like automated replies, lead qualification, and customer insights (using secure, encrypted processing)
4. Meta Platform Integration (Facebook, Instagram, WhatsApp)
Our services integrate with Meta platforms to provide seamless communication and lead management:
4.1 WhatsApp Business API
We use WhatsApp Business API to send and receive messages
Messages are stored securely in our CRM system for customer service purposes
We comply with WhatsApp's Business Policy and Terms of Service
You can opt-out of WhatsApp communications at any time
We use approved message templates for outbound communications outside the 24-hour window
4.2 Instagram Management
We manage Instagram direct messages and interactions on behalf of businesses
We process Instagram messages for customer service and lead management
We comply with Instagram's Terms of Use and Community Guidelines
All Instagram data is handled in accordance with Meta's Data Use Policy
4.3 Facebook Lead Ads
We receive lead information from Facebook Lead Ads campaigns
Lead data is processed and stored in our CRM system
We comply with Facebook's Lead Ads Terms and Data Use Policy
Lead information is used solely for business purposes related to the service inquiry
Meta Data Sharing: We do not sell your personal information to Meta or any third parties. We only use Meta's APIs to provide our services and comply with all Meta platform policies.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
Service Providers: With trusted third-party service providers who assist in operating our services (e.g., cloud hosting, payment processing)
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
Protection of Rights: To protect our rights, property, or safety, or that of our users
With Your Consent: When you explicitly consent to sharing
Meta Platforms: We share information with Meta only as necessary to provide our services through their APIs, in compliance with Meta's policies and your privacy settings.
6. Data Security
We implement industry-standard security measures to protect your information:
Encryption: Data is encrypted in transit (TLS/SSL) and at rest
Access Controls: Strict access controls and authentication mechanisms
Secure Storage: Data stored in secure, compliant cloud infrastructure
Regular Audits: Security audits and vulnerability assessments
Employee Training: Staff trained on data protection and privacy
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-Out: Opt-out of marketing communications and certain data processing
Restriction: Request restriction of processing in certain circumstances
Objection: Object to processing based on legitimate interests
To exercise these rights, please contact us at ashire@alainbcenter.com. We will respond to your request within 30 days.
8. Data Retention
We retain your personal information only for as long as necessary to:
Provide our services and fulfill our contractual obligations
Comply with legal, tax, and regulatory requirements
Resolve disputes and enforce our agreements
Maintain business records for legitimate business purposes
When data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
Remember your preferences and settings
Analyze website traffic and usage patterns
Improve user experience and service functionality
Provide personalized content and features
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws, including Standard Contractual Clauses where required.
11. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: